Frequently asked Insurance Questions:


Can I add or change the insurance on my account?
Yes. Except if you want to add a managed care plan or HMO coverage that requires pre-certification or authorization for certain services and cannot be billed after the fact.

Should I bring my insurance card with me every time I come to the hospital for services?
Yes. The insurance information on your card is needed to file a claim with your insurance carrier(s). During the registration process you will be asked for your most current insurance information and having your insurance card at that point will insure that the correct information is enter on your account.

Will the hospital file my insurance claim for every visit?
Yes. The hospital will file your claim with your insurance carrier as a courtesy to you. Ultimately, you are responsible to pay your bill. If a balance remains after your insurance has issued a payment or a denial, payment is due immediately upon receipt of your statement.

What can be done if my claim was denied?
After a claim comes back denied, our denials management coordinator will verify and review the denial and if applicable resubmit the claim or send an appeal to your insurance carrier. However, you may contact Patient Financial Services at 912-369-9497 and someone will verify this for you.

My insurance company has not received a claim from you. Can you resubmit it for me?
Yes, please contact Patient Financial Services at 912-369-9497.

Why did my insurance company not cover some of the services?
Depending on what kind of policy you signed up for, certain services may not be covered and your insurance may not pay for them. If you disagree with this determination you have to call your insurance company; you will find their customer service number on your insurance card.

How will I know if my insurance company has paid my bill?
You will receive an explanation of benefits (EOB) from your insurance company that will show you how your claim was processed and if you have a patient portion to pay. If there is a balance due from you, we will send you a statement.

Who do I contact if I disagree with how my insurance processed my claim and how much they paid on it?
Please contact your insurance carrier directly. You will find their phone number on your insurance card.

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