Frequently asked Billing Questions:

When will I receive a statement?
You will receive a statement shortly after discharge. If you have insurance this will be a statement informing you of your recent visit and that this claim has been send to your insurance company for processing. If you do not have insurance this will be your first bill.

What other bill(s) will I receive?
In addition to your bill from the hospital, you may receive bills from other physicians who may have provided service to you. For instance, you may receive bills from radiologists, emergency room physicians, anesthesiologists, or other specialists who were involved in your care. Please contact their office directly, if you have any questions concerning their bills.

Who can I contact with questions about my statement?
You may contact Customer Service Representatives at our extended business office at 866-973-7132 or Patient Financial Services at the hospital at 912-369-9455.

Will the hospital bill my insurance company?
Yes. The hospital will bill your primary, and if applicable your secondary insurance carrier that you presented at the time of registration.

It has been several weeks since my hospital visit, why haven't I received a bill?
Sometimes it will take a few weeks before your insurance company pays a claim. If your insurance company pays your claim in full, you will not receive a bill from us but you should receive your explanation of benefits from your insurance carrier. If you are concerned about a status of a balance or an account balance, please call Patient Financial Services at 912-369-9455.

In addition to a statement, can I have an itemized bill?
Yes, call Patient Financial Services at 912-369-9455.

How do I know that the amount you are billing me is the correct amount?
Once your insurance company pays their portion of the bill, they will send you an explanation of benefits (EOB). The EOB explains how your claim was paid and that depends on your plan option you enrolled in and the contract your insurance carrier has with us as the provider. If you disagree with the way your insurance company has processed your claim, please contact your insurance carrier directly. You find their phone number on your insurance card.

There are charges on my bill that I did not have or I dispute. What should I do?
Please contact Patient Financial Services at 912-369-9404 and your records will be reviewed to support appropriate documentation and charges. You will be contacted by our Quality Outcomes Department with the results.

Why is everything so expensive?
Liberty Regional Medical Center makes every effort to provide our patients with the very best medical care utilizing the latest technology. Our fee schedules reflect the cost of delivering the level of health care that our patients desire and deserve. Our prices are determined by the increasing costs associated with high quality health care.

How can I get an estimate of my charges?
Contact our Patient Financial Services Department at 912-369-9404.

My account has been referred to a collection agency? Who can I talk to?
You must contact that agency to see all the activities on your account. You will find their phone number on their statement. The hospital will also keep details of your account but can no longer produce statements on your balance due.

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